Skip to content
Español
Call
Text

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Cindy c Morrison

Cindy c Morrison

November 9, 2024

5  out of  5
rating by Cindy c Morrison
"I moved to hayesville in august. I’ve been a customer with State Farm for years. I walked into your office to change my insurance to North Carolina. I felt at home the minute I walked in the door. Hannah was the sweetest little secretary I’ve ever met! Treated me like she’d known me forever. Even saved me a few dollars so yes I really liked her! I just love it here and everyone is so friendly. Mr Manshack you have the sweetest employees ever and I hope you keep them happy and have them on staff forever! You have a gem in Ms Hannah. Was such a bright spot in my day. If you’re needing insurance Hannah and the staff at Franklins Scott Manshacks State Farm office will get you fixed up. You won’t be disappointed. Definitely a 10 in my eyes. Thank you Hannah !"
We responded:
"Cindy, thank you for the five star review. I’m so glad to hear you felt at home working with my team. Hannah takes pride in welcoming all customers and making sure their needs are meet. If we can help you in the future with anything else please let us know. Thank you for trusting my Agency."
Profile photo of R Sanders

R Sanders

September 30, 2024

5  out of  5
rating by R Sanders
"I was very impressed with the service at this State Farm. I was greeted by the kind and courteous staff and let them know what I needed insured. Ms.Hannah Mireles was very helpful and explained the policy coverage. I would recommend this particular State Farm for all of your insurance needs."
We responded:
"Reva, thank you for the kind words. We appreciate the opportunity to earn your insurance. Please let us know if we can help you in anyway."
Profile photo of Christina Stroemer

Christina Stroemer

June 17, 2024

5  out of  5
rating by Christina Stroemer
"Just changed to this Agency and am very pleased with their courteous help in making the change over go smoothly without delay. Highly recommend! Aly helped with answering all of my questions and was very polite and professional."
We responded:
"Christina, thank you for the great review! I am so happy we are able to help and we are always here when you need us! "
Profile photo of Logan Rickett

Logan Rickett

May 13, 2024

5  out of  5
rating by Logan Rickett
"I had a wonderful experience speaking with Alyssa on the phone about life insurance. She was friendly and knowledgeable and gave me a quote in a timely manner. Highly recommend this office!"
We responded:
"Thank you for referring my office Logan. I greatly appreciate the positive review. Please let me know if my team or myself can help you in any other way. "
Profile photo of Shelly Clark

Shelly Clark

May 11, 2024

5  out of  5
rating by Shelly Clark
"He has been amazing with helping me with my auto and home insurance. Looking to get some life insurance with him as well"
We responded:
"Shelly thank you for the positive review. It was my pleasure to speak with you. I look forward to working with you again soon."
Profile photo of Bobby Watkins

Bobby Watkins

May 8, 2024

5  out of  5
rating by Bobby Watkins
"I just talked to one if the sweetest nicest insurance agent named Alyssa. Quoted me prices on life insurance, explained everything and answered all my questions. Thank you Alyssa."
We responded:
"Bobby thank you for the kind words. Alyssa works hard and wants what’s best for our customers. Please let me know if there is anything else we can help you with."
Profile photo of Sherrie Cannon

Sherrie Cannon

March 4, 2024

5  out of  5
rating by Sherrie Cannon
"Perfect from start to finish. Hannah made it easy to work with State Farm. I am going to recommend her to everyone who asks and I am getting ready to get a quote for car insurance. Thank you Hannah."
We responded:
"Sherrie, thank you for the kind comments towards my office manager Hannah. We would appreciate any referrals you could send us. Please ask anyone that you refer to us to mention your name. Thank you again for the nice referral."
Profile photo of Jody Mason

Jody Mason

February 12, 2024

5  out of  5
rating by Jody Mason
"Scott and his team are the best in town. They are very professional and friendly every time you have a need or concern. Scott makes sure I have the best coverage for me and my family at a great rate. Highly recommend. A+++"
We responded:
"Jody, thank you for the five-star review. My team and I take a lot of pride in helping others understand their insurance coverages. Our goal is to provide a great rate, but more importantly provide the proper amount of coverage based on your needs. Thank you again for giving us the opportunity to help you and your family."
Profile photo of Willie Nastasiak

Willie Nastasiak

February 7, 2024

5  out of  5
rating by Willie Nastasiak
"What a great experience with Scott and his staff. They are extremely kind, knowledgeable, professional and take care of the customers needs and are very prompt with their quotes. He is always looking out for the best interests of the customer. I would highly recommend him and his company."
We responded:
"Willie, thank you for the five star review. My customer’s needs is my agency’s top priority. Thank you for the opportunity to earn your business."
Profile photo of Tammy H

Tammy H

February 6, 2024

5  out of  5
rating by Tammy H
"I had a wonderful experience at the State Farm office in Franklin. Justin’s customer service was 10 stars! He was personable, knowledgeable and extremely professional. Never thought I would enjoy purchasing insurance but I absolutely did."
We responded:
"Tammy, thank you for the positive review. I’m glad you had enjoyable experience speaking with Justin. Justin is a great asset to both agencies. Thank you for the opportunity to earn your business."
Profile photo of Chris Warren

Chris Warren

November 16, 2023

5  out of  5
rating by Chris Warren
"Another insurance provider raised my homeowners insurance policy by 82%. I reached out to State Farm and Hannah answered the phone. She and I walked through all 7 of my policies (Homeowners, 3 Autos, Boat, Umbrella and Personal Articles). In every case, she was able to match the coverage and the premium was cheaper. I am now saving over $600/year with State Farm. I can't say enough about Hannah's thoroughness, patience, kindness and follow through. What an asset to this office!"
We responded:
"Chris, thank you for the positive review. Here at my agency my team and I pride ourselves on educating all of our insured's. I am very fortunate to have an office manager like Hannah. Hannah goes above and beyond for each policyholder. Please let us know if there is anything else we can help you with."
Profile photo of Rebecca Taylor

Rebecca Taylor

November 11, 2023

5  out of  5
rating by Rebecca Taylor
"Hannah was very informative and so helpful. We threw alot at her and she took care of everything for us."
We responded:
"Rebecca thank you for the positive review. Here in my agency, we want each person to have the best experience possible and Hannah does a great job with that. Please let us know if we can help you with anything else. Thank you for the opportunity. "
Profile photo of Kathy Culbertson

Kathy Culbertson

September 25, 2023

5  out of  5
rating by Kathy Culbertson
"Hannah was terrific to work with. She was super informative and responds right away. The customer experience cannot be rivaled. We got everything I needed accomplished thoroughly and quickly. Thank you SF and Hannah!"
We responded:
"Kathy, Thank you for the great review. Hannah is such an asset to the agency. We work very hard educate our insureds in a timely manner and make sure you are properly insured. Please let us know if there is anything else we can do for you. Thank you, Kathy for giving us the opportunity to insure you. "
Profile photo of Lori Ridner

Lori Ridner

September 13, 2023

5  out of  5
rating by Lori Ridner
"Everyone was very welcoming. Hannah Mireles answered all my questions, and worked up new policy with efficiency and kindness."
We responded:
"Lori thank you for the kind words. It was a pleasure to meet you today. Hannah takes pride in helping everyone and making sure they are properly covered. We appreciate the opportunity."
Profile photo of Jessica Kling

Jessica Kling

September 8, 2023

5  out of  5
rating by Jessica Kling
"I fully respect this team as the insurance industry is a tough one. I was able to ask questions with no judgement. Kayleigh was able to help me and I was told about different bundle options that could save me money. Normally I'm a little hesitant with bundle options but it did cut down my monthly bill. I always appreciate when companies go the extra mile."
We responded:
"Thank you for the great review Jessica. As an office we want educate our insured’s so they can make an educated decision on what’s best for them. Thank you for allowing Kayleigh to speak to you about the savings you can get by having more than one line of business with us. "
Profile photo of Smurf

Smurf

July 2, 2023

5  out of  5
rating by Smurf
"Amazing service, would recommend to anyone! Kayleigh was very helpful and so sweet. Also I saved money and actually understand my policy for the first time"
We responded:
"I’m so glad you had a positive experience with Kayleigh. We want all our customers to fully understand their policies. Please let us know if you ever have any questions."
Profile photo of Dwight Weber

Dwight Weber

July 2, 2023

5  out of  5
rating by Dwight Weber
"I had bad experiences with a lizard based company which shall remain nameless. I saved money but mainly was impressed by customer service. I think her name was Kayleigh, thank you much!"
We responded:
"Dwight, thank you so much for the kind review. Kayleigh is a great team member and goes above and beyond for our customers. We greatly appreciate the opportunity to earn your business."
Profile photo of David Alger

David Alger

June 29, 2023

5  out of  5
rating by David Alger
"From the moment we walked in it was a professional welcome and smiles. Joseph Collins worked endlessly to help us get an Indemnity Bond. We knew it was going to be difficult but he walked through everything, solving issues as soon as they came up. Scott Manshack also made himself available with the necessary "stamp" and review to assure us everything was completed. This office is more than just another business in the plaza. It's a team that sees us and each other as a customer. We've been with Scott for years and this is one more reason we trust and value them in our little town. David Alger"
We responded:
"David thank you for the positive review. We greatly appreciate Jennifer and you trusting us. Please let us know if we can ever help in any other way."
Profile photo of cynthia dimmette

cynthia dimmette

June 28, 2023

5  out of  5
rating by cynthia dimmette
"Very professional, friendly, quick, and nice. A joy to work with"
We responded:
"Cynthia, thank you for the 5 star review. I’m glad you had a great experience with my agency. If we can do anything else please let us know."
Profile photo of Amber

Amber

June 17, 2023

5  out of  5
rating by Amber
"Brandon has been such a great help with my insurance."
We responded:
"I’m glad Brandon was able to provide great service for you. If we can help you with anything else please let my team or myself know."
Profile photo of Moragon Nos

Moragon Nos

June 6, 2023

5  out of  5
rating by Moragon Nos
"I called in trying to merge my car insurance and my wife's car insurance policies. Not going to lie, I was expecting a phone tree but Kayleigh, a live person, answered and was so pleasant to deal with. It was done with just a few questions asked. Glad to know some companies are still trying to be human with their customers. Thanks State Farm!"
We responded:
"Thank you for the positive review. I'm so glad to hear about your positive experience with Kayleigh. Being able to speak to an actual individual is what we prefer. We want to build relationships with our customers so we can make sure they are adequately covered. Please let us know if we can help in any other way. "
Profile photo of Mebarek Benarab

Mebarek Benarab

May 23, 2023

5  out of  5
rating by Mebarek Benarab
"Perfectly happy with everything, couldn’t ask for better than that. Bravo"
We responded:
"I grateful for the positive review. Please let us k ow if we can help with anything else."
Profile photo of Joe Mark

Joe Mark

May 23, 2023

5  out of  5
rating by Joe Mark
"Hogue is the best agent he has been so helpful and helped me and my girlfriend out on so many occasions"
We responded:
"Joe thank you for the kind words. We greatly appreciate the opportunity to help you. Please let me know if there is anything else we can do for you."
Profile photo of Kayla Pressley

Kayla Pressley

May 17, 2023

5  out of  5
rating by Kayla Pressley
"Kayleigh was super sweet! She was patient and informative while I asked a million questions. I really appreciated how kind she was and the service she provided!"
We responded:
"Kayla thank you for the 5 star review. I’m glad Kayleigh was able to help you with the questions you had. If we can help you with anything else please let me or my team know. Thank you for trusting my office."
Profile photo of Suzanne Brice

Suzanne Brice

April 27, 2023

5  out of  5
rating by Suzanne Brice
"Totally professional and pleasant experience with Brandon! He is helpful and well informed, listens well and I was relieved to have someone like him in town where I can reach him."
We responded:
"Suzanne, thank you for the positive comments towards Brandon and my agency. My team's goal is to make your experience as smooth as possible. Please let us know if we can do anything else for you, your family, and friends. "